Updated October 16, 2024

SaiMai International (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal data is collected, used, and disclosed by SaiMai International.

This Privacy Policy applies to our website and its associated subdomains (collectively, “Service”), as well as to our application, SaiMai International. By using or accessing our Service, you indicate that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal data as described in this Privacy Policy and our Terms of Use.

Definitions and Key Terms

To clarify matters in this Privacy Policy, every time these terms are used, they are strictly defined as follows:

  • Cookie: A small amount of data generated by the website and stored by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as language preferences or login details.
  • Company: When “Company,” “we,” “us,” or “our” is mentioned in this policy, it refers to SaiMai International LLC, (Borska 58, 11090, Belgrade), which is responsible for your information under this Privacy Policy.
  • Country: The country where SaiMai International or the owners/founders of SaiMai International are located; in this case, it is Serbia.
  • User: Refers to the company, organization, or person that registers to use the SaiMai International Service for managing customer or user relationships.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to access SaiMai International and use its services.
  • IP Address: Every internet-connected device is assigned a number known as an Internet Protocol (IP) address. These numbers are typically assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the internet.
  • Staff: Refers to individuals employed by SaiMai International or contracted to perform services on behalf of one of the parties.
  • Personal Data: Any information that directly, indirectly, or in connection with other information—including identification numbers—allows for the identification of an individual.
  • Service: Refers to the service provided by SaiMai International, as described in the relevant terms (if available) and on this platform.
  • Third-Party Services: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.
  • Website: The SaiMai International website, which may be accessible at this URL: saimai-international.com.
  • You: The person or entity that is registered with SaiMai International to use the Services.

Automatically Collected Information

Some information, such as your IP address and/or browser and device characteristics, is automatically collected when you visit our platform. This information may be used to connect your computer to the internet. Other information that is automatically collected may include login data, email address, password, information about the computer and connection such as types and versions of browser plugins and time zone settings, operating systems and platforms, purchase history (sometimes aggregated with similar information from other Users), full Uniform Resource Locator (URL) clicks to, through, and from our site, which may include date and time; number of cookies; parts of the site you viewed or searched for; and the phone number you used to call our customer support. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our site for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect information about the session, including page response times, download errors, length of visits to specific pages, information about interaction with the page (such as scrolling, clicks, and mouse-overs), and methods used to leave the page. We may also collect technical information to identify your device for fraud prevention and diagnostic purposes.

We automatically collect certain information when you visit, use, or navigate the platform. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when uses our service, and other technical information. This information is primarily needed to maintain the security and functionality of our platform, as well as for our internal analytics and reporting purposes.

Staff

If you are an employee or job candidate at SaiMai International, we collect information that you voluntarily provide to us. We use the collected information for human resources purposes to manage employee benefits and evaluate candidates.

You can contact us to (1) update or correct your information, (2) change preferences regarding communications and other information you receive from us, or (3) request a record of the information we have about you. Such updates, corrections, changes, and deletions will not affect other information we maintain, or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.

Business Sale

We reserve the right to transfer information to a third party in the event of the sale, merger, or other transfer of all or a significant part of the assets of SaiMai International or any of its Affiliates (as defined herein), or that portion of SaiMai International or any of its Affiliates to which the Service relates, or if we cease operations or file for bankruptcy, reorganization, or similar, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Partners

We may disclose information (including personal information) about you to our partners. For the purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with SaiMai International, whether by ownership or otherwise. Any information we provide to our partners will be treated in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of the Republic of Serbia, without regard to conflict of law principles. You accept the exclusive jurisdiction of the courts regarding any action or dispute that arises between the parties under or in connection with this Privacy Policy, except for individuals who have rights to file a claim under the Privacy Shield or Swiss-U.S. framework.

The laws of Serbia, excluding conflict of law rules, govern this Agreement and your use of the Website. The use of the Website may also be subject to other local, state, national, or international laws.

By using SaiMai International or directly contacting us, you indicate your acceptance of this Privacy Policy. If you do not agree with this Privacy Policy, you should not use our Website or our services. Continued use of the Website, direct interaction with us, or monitoring changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information means that you accept those changes.

Your Consent

We have updated our Privacy Policy to provide you with full transparency regarding what is set when you visit our site and how it is used. By using SaiMai International, registering an account, or making a purchase, you agree to our Privacy Policy and its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites that are not managed or controlled by SaiMai International. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites have not been reviewed, monitored, or verified for accuracy or completeness by us. Please note that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website’s rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

SaiMai International uses “cookies” to identify areas of our site that you have visited. A cookie is a small piece of data stored on your computer or mobile device via your browser. We use cookies to enhance the performance and functionality of our site, but they are not essential for use. However, without these cookies, certain functionalities such as video content may become unavailable, or you would have to enter your login details every time you visit the site, as we would not be able to remember that you were previously logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to use our site correctly or fully. We never place personal information in cookies.

Blocking and Disabling Cookies and Similar Technologies

Regardless of your location, you can set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent the proper functioning of our site, which means you may not be able to fully use all its features and services. You may also lose some saved information (e.g., saved login data, site preferences) if you block cookies in your browser. Different browsers offer different controls. Disabling cookies or categories of cookies does not delete the cookie from your browser, which you must do yourself via your browser, and visit your browser’s help menu for more information.

Children’s Privacy

We do not address anyone under the age of 13. We do not knowingly collect personal data from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without parental consent verification, we take steps to remove that information from our servers.

Changes to Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy to accurately reflect our Services and policies. Unless the law requires otherwise, we will notify you (e.g., through our Service) before making changes to this Privacy Policy and give you the opportunity to review them before they take effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not agree with this or any updated Privacy Policy, you may delete your account.

Third-Party Services

We may display, incorporate, or provide access to third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services (“Third-Party Services”). You acknowledge and agree that SaiMai International is not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of them. SaiMai International assumes no responsibility to you or any other person or entity for any Third-Party Services. Third-Party Services and links to them are provided solely as a convenience to you, and you use them at your own risk and in accordance with their terms and conditions.

Facebook Pixel

Facebook Pixel is an analytical tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website/application. You can use the pixel to ensure that your ads are shown to the right people. The Facebook Pixel can collect information from your device when you use the service. The Facebook Pixel collects information in accordance with their Privacy Policy.

Information about the General Data Protection Regulation (GDPR)

We may collect and use your data if you are coming from the European Economic Area (EEA). In this section of our Privacy Policy, we will explain how and why this data is collected and how we protect it from unauthorized use or duplication.

What is GDPR?

GDPR is a privacy and data protection law at the EU level that regulates how companies protect the data of EU residents and enhances the control that EU residents have over their personal data.

GDPR applies to all global business companies, not just those based in the EU and EU residents. The data of our users is important regardless of their location, which is why we have implemented GDPR controls as the baseline standard for all our operations worldwide.

What is Personal Data?

Any data that relates to an identified or identifiable individual. GDPR covers a wide range of information that could identify a person either on its own or in combination with other data. Personal data goes beyond just a person’s name or email address. Some examples include financial data, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnic origin.

Data protection principles include requirements such as:

  • Collected personal data must be processed fairly, lawfully, and transparently, and used only in a manner that a person could reasonably expect.
  • Personal data should only be collected for a specific purpose and used solely for that purpose. Organizations must state why they need personal data when collecting it.
  • Personal data should not be kept longer than necessary to fulfill its purpose.
  • Individuals to whom GDPR applies have the right to access their personal data. They can also request a copy of their data, have their data updated, deleted, restricted, or transferred to another organization.

Why is GDPR important?

GDPR introduces new requirements regarding how companies should protect the personal data they collect and process. It also raises the level of accountability by increasing penalties for non-compliance. Moreover, it is simply the right thing to do. At SaiMai International, we strongly believe that your data privacy is very important, and we have already established robust security and privacy practices that exceed the requirements of this new regulation.

Rights of Data Subjects – Access, Portability, and Deletion

We are committed to helping our users fulfill the requirements of the rights of data subjects under GDPR. SaiMai International processes or stores all personal data with fully verifiable, DPA-compliant providers. We retain all conversations and personal data for up to 6 years, unless your account has been deleted. In that case, we delete the data in accordance with our Terms of Use and Privacy Policy, but we will not retain it for longer than 60 days.

We understand that if you work with clients from the EU, you must be able to provide them with access, updates, retrieval, and deletion of their personal data. We are here to help! Our customer support team is available to answer any questions you may have about working with the API.

Contact Us

Do not hesitate to contact us if you have any questions: